ORGANIZATIONAL DETERMINANTS OF SERVICE QUALITY OF SURIGAO DEL SUR ELECTRIC COOPERATIVE I: BASIS FOR DEVELOPING A LOGIC MODEL

Fernando T. Herrera, Antonio Teddy P. Ronquillo

Abstract


The paper examined the factors influencing service quality of Surigao del Sur Electric Cooperative I or SURSECO I in San Fernando, Mangagoy and Barobo. The results provide basis for designing a logic model based on generated results of regression. The study employed a descriptive comparative and correlational method to describe perception of respondents in relation to service quality of SURSECO I. Results of analysis revealed that service quality of SURSECO I is influenced by organizational variables such as: administrative support, employees’ relationship building, effective information sharing and communication, strategic management and employees’ technical competence. These variables are indispensable and essential to provide SURSECO I’s customers the best services.

Keywords


organizational determinants, service quality, logic model

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References


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